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This bus is absolutely disgusting. Every time someone opened the door I had to cover my nose for a good 5 mins. I work as a plumber having to clean up people's *** for a living and I have never smelled anything this bad in my life. The one time I actually went IN to...
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1.0
#1100379
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I rode a Washington Deluxe bus departing 11am 202 36th St., NYC to DC, Sept 11, 2017. The woman who checked our tickets barked at me angrily when she saw me seated in the front aisle seat behind the driver,"Why do you want to sit here when there are so many seats in...
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#1099461
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These buses never have AC and it's 80-90 degrees in there. They are never cleaned. Bathrooms reek and I know it's being used all day but I've been to portable bathrooms at concerts that were cleaner I've seen bed bugs, roaches and even snake skin on the buses. I'm...
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#1096514
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I try contacting GoToBus.com about billing w/ no luck.

GoToBus
#1106192
3.4
Details
Everytime I attempt to contact gotobus.com by phone or via-web after choosing the payment/ billing option I am disconnected. Tickets purchased are stated as non-refundable. Rescheduling is allowed, but it was not clarified there was a time span to do so. So, accidently I purchased 2 tickets the same day for the exact same trip. They refuse to refund nor use for my returning trip.
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GoToBus - Disgusted Passeger

GoToBus
#1087665
1.5
Details
The bus was DUSGUSTING!! Garbage everywhere , bathroom looked and smelled like a landfill .13 hour ride turned out to be 17 hours because the bus driver had to turn around to go get a passenger he left. The temperature went from extremely hot to extremely cold. I would never ever ever ride this bus again!!
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Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

GoToBus - These buses always break down

GoToBus
#1087606
I was on a bus Atlanta tours from 127 East Broadway to Jacksonville Florida the bus broke down 3 times ! We were suppose to arrive at the Bugee King on Phillips highway at 12:30pm we arrived at 5:00 pm . I was supposed to revised at 6:45 Ons bus going back to New York it was Cancelled. The workers at the Burger King said that these buses always break down . Not reliable !
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GoToBus - I didn't take the bus 8/12/17 So I need to reschedule.

GoToBus
#1087440
I didn't use my tickets 8/12/17 so i need to reschedule my trip please e-mail me or call me (615)573-4630 about this i don't want to lose my money i been taking your bus for two years please take care of this matter for me Thanks.
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Comfort and schedule was good however the bus driver was rude. During a quick break, I was just standing right infront of the door then the driver went in and closed the door without saying anything, went off. But in the end, the bus got stopped by the other...
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2.0
#1092024
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Pay the extra $4 or $8 for greyhound.. Its not worth it!!! I sent my three daughters to Albany from Manhattan there first trip alone the bus broke down halfway to Albany. My girls would have been stranded in the middle of the highway for two hours b4 another bus would...
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1.6
#1090292
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I purchased my bus ticket and asked if I wanted to book a hotel and I foolishly added a hotel. The website picked the date automatically on my return date and I didn't see that. I called the company immediately and they said I had to cancel and its 6% I said okay but...
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1.0
#1085996
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I was planning to travel from San Jose to LA taking the Tufesa bus, and this service was absolutely horrendous. I booked the night before and got a confirmation email a few minutes later in my email after paying on the website. When I arrived at the location, a person...
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1.3
#1084674
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I never bother to review but STAY AWAY!!!!!!! I had a look at reviews before using these guys but dismissed them. First bus got to NY from Baltimore an HOUR later than advertised. For the way back, we waited at the designated stop on our tickets 34 W 31st, bus didn't...
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1.0
#1084339
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I am on the bus that left Hampton VA 9AM for NYC..I will never subject myself to this nasty, bathroom smelling and little to no air condition bus with 90 degree weather. The air vents arw covered with dust which has not been cleaned in years. I have my pump ready and...
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2.6
#1075946
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Want to know if ticket went through?
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Anonymous

Did you get an email saying it was a security concern ? It took my payment but did not send any tickets and said I would be contacted. I have been on hold over an hour have no...

2.4
#1073966
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