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Things happen, we all get that. But if you buy a roundtrip ticket, get there 45 minutes before it's to board. The Bus does not show; you wait for the next and it's overbooked, and you cannot get on. AND THERE IS NO RECOURSE. I called and called, got put on hold...
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#1136498
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I paid $20 to go back to NY, and got there 10 minutes before the bus was supposed to leave. They said that the e-ticket I bought was invalid, even though it says on the e-ticket that it was paid for and valid. I had to pay another $20 in order to get on the bus even...
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1.0
#1134056
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This bus is absolutely disgusting. Every time someone opened the door I had to cover my nose for a good 5 mins. I work as a plumber having to clean up people's *** for a living and I have never smelled anything this bad in my life. The one time I actually went IN to...
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1.0
#1100379
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GoToBus - No problems

GoToBus
#1144264
3.5
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No problems with customer service. On time to destination
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GoToBus - No help

GoToBus
#1140569
I need to speak to some one as soon as possiable
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GoToBus - Bus over an hour late

GoToBus
#1138839
1.6
Details
Ewb66052 but to ny over an hour late in charlotte have caled both Georgia and new york number several times since 1050 with no answer which is completly unnaceotable. it is now past midnight and bus has yes arrived we have been waiting over two hours
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GoToBus - This company is a scam

GoToBus
#1136666
1.0
Details
Purchased round trip tickets to and from Va and Ny. Ticket said bus departs at 12:30am but really left at 12:00am. Learned about it leaving from other passengers who were left behind. Paid extra money to get on the panda bus and it was a horrific experience for real. Never the *** again.
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I rode a Washington Deluxe bus departing 11am 202 36th St., NYC to DC, Sept 11, 2017. The woman who checked our tickets barked at me angrily when she saw me seated in the front aisle seat behind the driver,"Why do you want to sit here when there are so many seats in...
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#1099461
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These buses never have AC and it's 80-90 degrees in there. They are never cleaned. Bathrooms reek and I know it's being used all day but I've been to portable bathrooms at concerts that were cleaner I've seen bed bugs, roaches and even snake skin on the buses. I'm...
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GotoBus
GotoBus

Thanks for your message. Please send us an email at support @ gotobus.com with your booking information so that we can follow up with the bus operator.We apologize for any inc...

GotoBus
GotoBus

Thanks for your message. Please send us an email at support @ gotobus.com with your booking information so that we can follow up with the bus operator.We apologize for any inc...

#1096514
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Comfort and schedule was good however the bus driver was rude. During a quick break, I was just standing right infront of the door then the driver went in and closed the door without saying anything, went off. But in the end, the bus got stopped by the other...
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GotoBus
GotoBus

Thanks for your message. Please send us an email at support @ gotobus.com with your booking information so that we can follow up with the bus operator and our operation depart...

2.0
#1092024
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Pay the extra $4 or $8 for greyhound.. Its not worth it!!! I sent my three daughters to Albany from Manhattan there first trip alone the bus broke down halfway to Albany. My girls would have been stranded in the middle of the highway for two hours b4 another bus would...
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GotoBus
GotoBus

Thanks for your message. Please send us an email at support @ gotobus.com with your booking information so that we can follow up with the bus operator and our operation depart...

1.6
#1090292
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I purchased my bus ticket and asked if I wanted to book a hotel and I foolishly added a hotel. The website picked the date automatically on my return date and I didn't see that. I called the company immediately and they said I had to cancel and its 6% I said okay but...
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GotoBus
GotoBus

Thanks for your message. Please send us an email at support @ gotobus.com with your booking information so that we can follow up with our operation department.We apologize for...

1.0
#1085996
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I was planning to travel from San Jose to LA taking the Tufesa bus, and this service was absolutely horrendous. I booked the night before and got a confirmation email a few minutes later in my email after paying on the website. When I arrived at the location, a person...
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GotoBus
GotoBus

Thanks for your message. Please send us an email at support @ gotobus.com with your booking information so that we can follow up with the bus operator.We apologize for any inc...

1.3
#1084674
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I never bother to review but STAY AWAY!!!!!!! I had a look at reviews before using these guys but dismissed them. First bus got to NY from Baltimore an HOUR later than advertised. For the way back, we waited at the designated stop on our tickets 34 W 31st, bus didn't...
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GotoBus
GotoBus

Thanks for your message. Please send us an email at support @ gotobus.com with your booking information so that we can follow up with the bus operator.We apologize for any inc...

1.0
#1084339
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