GoToBus - No problems
No problems with customer service. On time to destination
GoToBus - No help
I need to speak to some one as soon as possiable
GoToBus - Bus over an hour late
Ewb66052 but to ny over an hour late in charlotte have caled both Georgia and new york number several times since 1050 with no answer which is completly unnaceotable. it is now past midnight and bus has yes arrived we have been waiting over two hours
GoToBus - This company is a scam
Purchased round trip tickets to and from Va and Ny. Ticket said bus departs at 12:30am but really left at 12:00am. Learned about it leaving from other passengers who were left behind. Paid extra money to get on the panda bus and it was a horrific experience for real. Never the *** again.
Things happen, we all get that. But if you buy a roundtrip ticket, get there 45 minutes before it's to board. The Bus does not show; you wait for the next and it's overbooked, and you cannot get on. AND THERE IS NO RECOURSE. I called and called, got put on hold...Read more
I paid $20 to go back to NY, and got there 10 minutes before the bus was supposed to leave. They said that the e-ticket I bought was invalid, even though it says on the e-ticket that it was paid for and valid. I had to pay another $20 in order to get on the bus even...Read more
I try contacting GoToBus.com about billing w/ no luck.
Everytime I attempt to contact gotobus.com by phone or via-web after choosing the payment/ billing option I am disconnected. Tickets purchased are stated as non-refundable. Rescheduling is allowed, but it was not clarified there was a time span to do so. So, accidently I purchased 2 tickets the same day for the exact same trip. They refuse to refund nor use for my returning trip.
This bus is absolutely disgusting. Every time someone opened the door I had to cover my nose for a good 5 mins. I work as a plumber having to clean up people's *** for a living and I have never smelled anything this bad in my life. The one time I actually went IN to...Read more
I rode a Washington Deluxe bus departing 11am 202 36th St., NYC to DC, Sept 11, 2017. The woman who checked our tickets barked at me angrily when she saw me seated in the front aisle seat behind the driver,"Why do you want to sit here when there are so many seats in...Read more
These buses never have AC and it's 80-90 degrees in there. They are never cleaned. Bathrooms reek and I know it's being used all day but I've been to portable bathrooms at concerts that were cleaner I've seen bed bugs, roaches and even snake skin on the buses. I'm...Read more
Do you have something to say about GoToBus? What happened? What can we help you with?