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GoToBus - Do not use

Booked day of bus ride from Baltimore to NYC and no one ever showed up. They failed to inform all customer that bus was cancelled. We stood outside for 40 minutes until we were able to get in contact with someone to see that the bus was cancelled.
1.0
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#1164928
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GoToBus - Bad service

They kick you out of the office in Orlando before the transfer gets to the station. You ask the guy in the front at what time is the next bus leaving and the answer is at any time and when to inform you it will be at 4.30 and is 4.46 without sings of the driver. You call at the phone number in the front door and nobody can give you an answer. Definitely wont travel again and wont recommend it.
1.0
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Number of Destinations
Product or Service Quality
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#1164901
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When I got to the bus station in NY, it was absolutely awful. Extremely disorganized -- the guy at the cashier just yelled at everyone to listen intently to which bus is going where. No signs, no instructions. The staff was just yelling at everyone. The bus was...
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1.5
I didn't like
  • Customer service
  • Unsanitary conditions
  • Worst bus ride
#1162887
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GoToBus - HORRIBLE

Bus was suppose to be here at 7:20pm and here it is 10:12pm and still not here. Have children out here waiting getting sick. And when you call Wing Liu keeps lying and the driver John Zheng keep lying and saying different times. Very unprofessional. Will be reporting them to better business bureu
#1160969
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GoToBus - Buses are no show & no refunds.

I brought 2 tickets trying to leave Wilmingtion, NC to NYC. Both Star Line & Atlantic Tour bus did not show that night. I called Goto bus & got no help & rudeness. Finally I took the Greyhound next morning. I am still trying to get my refunds.
1.4
Details
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1158576
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GoToBus - Avoid at all costs!

Worst company ever. If you have another choice just don’t do it. Rude staff, bathroom nasty, no internet. Drivers talk on the phone the whole time even during night time making simple impossible to sleep. Speaks zero English. My bus arrived with two hours later than expected. NEVER AGAIN!!!
#1158312
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Order ticket online for one date. Received an e-ticket for a completely different date. Called customer service multiple times in a span of 3 hour. On their end phone keeps hanging up with no anwer. Call corporate and the person was rude and contradict everything that...
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1.4
#1157418
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I purchased tickets from Albany to New York a day prior to the departure date. The bus never showed. 10+ ppl were standing outside in the cold, no station or communication from the foxbus or GotoBus customer service. Tried over 20+ times to contact the repsresentives...
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1.0
#1156043
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GoToBus - Missed my bus

Missed my bus this morning
#1154380
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GoToBus - No problems

No problems with customer service. On time to destination
3.5
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Customer service
Discounts and Special Offers
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Number of Destinations
Price Affordability
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Quality of Food
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Website
#1144264
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