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GoToBus - Very bad

trip from Orlando to Miami and unfortunately I forgot three jackets, I called the central office to look for them and they told me that "unfortunately, nobody saw anything" in a few words they stole it from themselves, I do not recommend this company at all. pessimistic service and attentionWtf
1.0
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#1255209
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GoToBus - No one pick up

No one picked up the phone
#1237765
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GoToBus - Staying and dirty luggage

GoToBus - Staying and dirty luggage
I went from New York to Charlotte on the c009 bus from New York when I rely on at when I arrive at Charlotte my bag was dirty and grimy and I can't get it out
1.0
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#1236938
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GoToBus - Awful

I arrived at the pickup station in Raleigh at 25 minutes early I waited until 2:58 morning for the bus . No bus showed up. I requested a refund that said I was at the wrong stop and I would have to pay an additional $10 to reschedule. Who does that!
#1234069
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GoToBus - I didn’t receive my tickets

I purchase tickets offline and didn’t receive it
#1233008
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GoToBus - Trio From Atlanta to Nyc

The bus smelled like {{Redacted}} and urine.... Would never ride on any of their buses again, ... Horrible customer service and smelly bus....
1.0
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#1229383
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GoToBus - The bus has a flat

GoToBus - The bus has a flat
Yes I've been riding with go-to bus four years and besides tissue problems the caught a flat the bus left at 12:30 we we're to arrive in Los Angeles by 6:30 we just made it across the state line and it's 6:24 I ride this bus every month so what can be done about this problem...
#1225697
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GoToBus - Pissed off

Needed to add a child's ticket to my departure.
#1224827
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GoToBus - Horrible customer service

While having an emergency situation was unable to reach any customer service personnel. After 3 days spoke to Starline agent she was the rudest person I ever encountered on a phone. Tired of listening to the music the being hung up on by automated system that is obviously not monitored. I speak to my credit card customer service the will listen.
2.3
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Exchange, Refund and Cancellation Policy
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Website
#1224373
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So I had transportation booked for yesterday (March 30th) from Orlando to Miami and being from another country I couldn’t afford to take any risks so I contact GotoBus.com on their live chat facility to confirm pick up time and destination, both of which were...
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1.0
#1223198
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