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I am on the bus that left Hampton VA 9AM for NYC..I will never subject myself to this nasty, bathroom smelling and little to no air condition bus with 90 degree weather. The air vents arw covered with dust which has not been cleaned in years. I have my pump ready and...
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2.6
#1075946
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Want to know if ticket went through?
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Anonymous
Anonymous

Did you get an email saying it was a security concern ? It took my payment but did not send any tickets and said I would be contacted. I have been on hold over an hour have no...

2.4
#1073966
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I bought roundtrip tickets to Albany from Nyc.. on the way there it was pouring and leaked through the roof. I was drenched along with my belongings. My $200 straightener was ruined and all my belongings soaked. When I called to explain my issue, the guy HUNG UP ON ME...
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1.0
#1072173
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I try contacting GoToBus.com about billing w/ no luck.

GoToBus
#1106192
3.4
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Everytime I attempt to contact gotobus.com by phone or via-web after choosing the payment/ billing option I am disconnected. Tickets purchased are stated as non-refundable. Rescheduling is allowed, but it was not clarified there was a time span to do so. So, accidently I purchased 2 tickets the same day for the exact same trip. They refuse to refund nor use for my returning trip.
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GoToBus - Disgusted Passeger

GoToBus
#1087665
1.5
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The bus was DUSGUSTING!! Garbage everywhere , bathroom looked and smelled like a landfill .13 hour ride turned out to be 17 hours because the bus driver had to turn around to go get a passenger he left. The temperature went from extremely hot to extremely cold. I would never ever ever ride this bus again!!
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Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
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GoToBus - These buses always break down

GoToBus
#1087606
I was on a bus Atlanta tours from 127 East Broadway to Jacksonville Florida the bus broke down 3 times ! We were suppose to arrive at the Bugee King on Phillips highway at 12:30pm we arrived at 5:00 pm . I was supposed to revised at 6:45 Ons bus going back to New York it was Cancelled. The workers at the Burger King said that these buses always break down . Not reliable !
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GoToBus - I didn't take the bus 8/12/17 So I need to reschedule.

GoToBus
#1087440
I didn't use my tickets 8/12/17 so i need to reschedule my trip please e-mail me or call me (615)573-4630 about this i don't want to lose my money i been taking your bus for two years please take care of this matter for me Thanks.
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I Bought a Ticket Online for Jun 29 from Baltimore at 5:00am to be in NY at 8:30am ... got thier at 4:30am and the Bus NEVER ARRIVED !! I called the customer service very Pist off to ask for a refund and the agent (supervisor)said no refunds unless the Bus is 4 hours...
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1.2
#1067510
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I paid my ticket from savannah to New york for 7.05 the bus was delayed it got there at 9.05, the bus was disgusting, I was so regretting paying that fare, people smoke in the bathroom, the smell of urine was the worst ever, people were drinking, and some was even...
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#1060190
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I bought a ticket for 4:50 pm from Baltimore to New York from easter company and it was 50 minutes late (it arrived at 5:40). When I called eastern customer service which is the bus operator, they told me that since I bought my ticket from gotobus, they don't know...
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1.0
#1057858
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I booked this bus for me, my hubby, and kids from Columbia SC to New York. The bus driver drove very reckless and ride was the worse ever. The driver was Chinese and speed the entire trip passing all vehicles on the road and was driving 80-90 miles/hr the entire 12...
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#1056604
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I tried to get bus tickets from Baltimore to NY and they wouldn't run the transaction and just sent an email. The email said to contact customer service and there was only a recording and they didn't respond to the email. I chose to get tickets from another company and...
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I didn't like
  • Did not send the tickets nor refund the money
#1053354
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Where do I begin. First and foremost the process for booking a ticket was excruciating especially the point in which the company requested a copy of my drivers license AND! Credit Card. I resubmitted using PAYPAL and still requesting copies auto red flag but when I go...
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1.5
#1051415
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I took this bus on May 18 2017! This was the WORST experience I have ever had in my entire life. I took the 10PM bus from NYC to ATL. It was 90 degrees outside. At around 4AM the driver turned the air conditioner off. Leaving a bus full of passengers sweating in...
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1.0
#1049660
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