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I bought roundtrip tickets to Albany from Nyc.. on the way there it was pouring and leaked through the roof. I was drenched along with my belongings. My $200 straightener was ruined and all my belongings soaked. When I called to explain my issue, the guy HUNG UP ON ME...
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1.0
#1072173
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I Bought a Ticket Online for Jun 29 from Baltimore at 5:00am to be in NY at 8:30am ... got thier at 4:30am and the Bus NEVER ARRIVED !! I called the customer service very Pist off to ask for a refund and the agent (supervisor)said no refunds unless the Bus is 4 hours...
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1.2
#1067510
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I paid my ticket from savannah to New york for 7.05 the bus was delayed it got there at 9.05, the bus was disgusting, I was so regretting paying that fare, people smoke in the bathroom, the smell of urine was the worst ever, people were drinking, and some was even...
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#1060190
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GoToBus - Conformation of purchased ticket

GoToBus
#1087109
1.0
Details
I need my confirmation ticket that i purchased tiday for tommorrow at 10:45 pm contact me at 910 305-0027
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GoToBus - I need my conformation

GoToBus
#1086650
I did not make my bus because you did not send me my conformation and i missed my bus!
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GoToBus - Never. Book. Here.

GoToBus
#1084054
1.0
Details
The bus never showed up. The address that was listed was correct but they said the bus went to a different stop. HORRIBLE CUSTOMER SERVICE. Don't ever book here.
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Exchange, Refund and Cancellation Policy
Level of Comfort
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GoToBus - Service sucks

GoToBus
#1083689
1.0
Details
Got here 3 minutes after 5 because it's so much traffic at this time and the bus was already gone . They don't even have a curtousey 5 minute grace period . & they don't refund your money . *** rip off and the people who work here are rude
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I bought a ticket for 4:50 pm from Baltimore to New York from easter company and it was 50 minutes late (it arrived at 5:40). When I called eastern customer service which is the bus operator, they told me that since I bought my ticket from gotobus, they don't know...
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1.0
#1057858
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I booked this bus for me, my hubby, and kids from Columbia SC to New York. The bus driver drove very reckless and ride was the worse ever. The driver was Chinese and speed the entire trip passing all vehicles on the road and was driving 80-90 miles/hr the entire 12...
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#1056604
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I tried to get bus tickets from Baltimore to NY and they wouldn't run the transaction and just sent an email. The email said to contact customer service and there was only a recording and they didn't respond to the email. I chose to get tickets from another company and...
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I didn't like
  • Did not send the tickets nor refund the money
#1053354
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Where do I begin. First and foremost the process for booking a ticket was excruciating especially the point in which the company requested a copy of my drivers license AND! Credit Card. I resubmitted using PAYPAL and still requesting copies auto red flag but when I go...
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1.5
#1051415
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I took this bus on May 18 2017! This was the WORST experience I have ever had in my entire life. I took the 10PM bus from NYC to ATL. It was 90 degrees outside. At around 4AM the driver turned the air conditioner off. Leaving a bus full of passengers sweating in...
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1.0
#1049660
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This company is a rip off!!! I purchase online tickets for a trip to Miami when i called they told me there's no bus for the date that I was supposed to go but the next day and I had a meeting to go to , I ended up booking another bus because I had to go when i called...
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1.4
#1048856
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my one vanilla card info was stolen and a ticket was purchased from this company. I have called 5 times and there is no way to get a customer service or live person on the phone. I have filed a fraudulent use with card company and will forward the info to the state...
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1.0
#1045595
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