Mitchell C Pmc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aberdeen, Maryland

Bus left me at rest stop after told 20m was off bus 5/10min max

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Gotobus - Bus left me at rest stop after told 20m was off bus 5/10min max
Bus left me stranded in Maryland at rest stop Payed for ride from Durham to NYC now need assistance for travel and trying to catch another bus
View full review
Loss:
$80

Preferred solution: To my location NYC

James T Fdu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Suit left in bus

No one would have taken the suit because it was on top near the driver. No one called me back, and it took all day to contact someone. My suit was kept by staff as far as I'm concerned. No integrity and customers are only cattle with this service.
View full review
Pros:
  • Location
Cons:
  • No customer service
  • No updates when bus is very late

Preferred solution: Apology

User's recommendation: If there is a chance you may need a refund, lost an item or need to know the status of your late bus (frequently), customer service is non-existant. They have no interest in doing their job.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

Reschedule

Gotobus - Reschedule
HAVEN'T HEARD FROM THEM YET, NEED TO CHANGE MY BUS TIME SAME DAY, PLEASE RESPOND AS SOON AS POSSIBLE THANK YOU
View full review
Faljean F

Booked a bus and didnt get confirmed

Didn't get confirmation of tickets but funds came out of account not sure if email address was correct
View full review
Loss:
$180

Preferred solution: Get confirmation

Mohamed H Stt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellations

Gotobus - Cancellations
I want to cancel a tickets confirmation number WDT706243 Going from Raleigh to NY today at 9.45 pm I booked it for someone but he's not traveling today
View full review
Loss:
$80

Preferred solution: Price reduction

Angel R Avu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Valrico, Florida

Visita a hermana

Gotobus - Visita a hermana
Pago el dinero cuando llegue el domingo porque lo tengo en efectivo y no tengo la cuenta de banco pero de seguro le pagaré antes de montarme creo que tienen oficina yo voy a llegar muy temprano para pagarle
View full review
Loss:
$100
Pros:
  • Nuca e viajado por esa linia

Preferred solution: Price reduction

User's recommendation: Si lo pido recomendar porque creo que tienen buen servicio

Omika H

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want a refund

Gotobus - Want a refund
Gotobus - Want a refund - Image 2
Bus never showed up call the bus company no one responded on the daytime number. Someone answered the nighttime number listed and told me wrong number.
View full review
Loss:
$35

Preferred solution: Full refund

Margaret J Eeo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker The Bronx, New York

Want to know your location

Need to talk to someone but they don't pick up the phone want to know how to purchase a ticket to NC please help me.
View full review
Rachel T Uxa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milan, Lombardy

Want to use my points

Original review Oct 27, 2023
The site does not give you an option to use your points to pay for booking. No one will answer the phone. The plane ticket is only $50 more, and gets you there in 2 hours, instead of 12 hours
View full review
Loss:
$110
Pros:
  • Will get you to the stop

Preferred solution: Correction to their website

User's recommendation: Take the airplane

Jeannie Ceg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Petersburg, Virginia

Bus over an hour late

I have been sitting at the bus station waiting for the nyc bus and it is now over 2 hrs late!!! This is unexceptable poor customer service.
View full review
Anonymous
map-marker Graham, North Carolina

Reschedule

thank you for refunding my money so i got on the 8:00 pm bus tues night heading to greensboro nc when the bus change drivers and we got to winston salem nc some of the passengers was asking is this bus going to greensboro nc he said no and asked us to get off in winton salem didn't say that another bus was coming just left us there
View full review
Anonymous
map-marker New York, New York

Missed bus scheduled time

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
It's a shame if someone miss their bus by a couple min that person have to pay all over again for another ticket when they paid for one they should be able to get on another bus to same destination at a different time
View full review
Jeronica Wye

Bus stop

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hello I purchased a ticket on gotobus and I'm trying find the bus stop from Lumberton nc to new york
View full review

Preferred solution: Bus stop

Marik Rnr
map-marker New York, New York

New York

You never answer my question about where you are located need to know how to get to the gotobus so I can make a reservation to get to Rocky mount NC
View full review
Mandolin Owy

This is a scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Waited for my bus at a gas station no bus came cant contact nobody for help do not recommend at all I wasnt my money back
View full review
Loss:
$100
Cons:
  • Stranded

Preferred solution: Full refund