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Summary of GoToBus Customer Service Calls

293 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
02:44 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact GoToBus to Ask about:

Request for Information:

  • “To ask question”
  • “Tkt confirmation”
  • “Please can i pay cash when i come to bus station because i dont have a credit card because i dont stay in the US”

Payments and Charges:

  • “Payment issue”
  • “Was double charged for a ticket”
  • “My payment was taken off my card”

Activation/ Cancellation:

  • “Hurricane cancellation”
  • “Need to cancel order”

Product/ Service:

  • “Book tickets”
  • “Book a bus”

Shipping and Delivery:

  • “I purchased a ticket to leave Raleigh north Carolina tonight and i didnt get the confirmation still it told me to fill out a verification form and i did sent a picture of my id and my card still nothing but it defenitly charged my card how can he get on t”
  • “Where is the bus that suppose to pick up 1:25am at 1200 west club blvd in durham nc?? Ive bn waiting since 12:30am”

Refund:

  • “Refund”

Other:

  • “Not satisfied”
  • “Hurricane coming i have a plan trip on friday 10pm for norfolk”
  • “Consultar, para Hacer una reservacion”

GoToBus Rating Stats

1.4 out of 5 stars
based on 96 reviews
See all 162 reviews

Rating stats

  1. 68 reviews
  2. 20 reviews
  3. 6 reviews
  4. 0 reviews
  5. 2 reviews

About GoToBus

Top 5 Dislikes about GoToBus

Worst bus ride, Unsanitary conditions, Did not send the tickets nor refund the money, Customer service, Worse

GoToBus reviews and complaints

GoToBus is ranked 100 out of 503 in Transport category

Payment Methods

VISA

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GoToBus Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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