Gotobus Contact Information

Toll-Free Number:

  • (888) 428-7255

Corporate contact number:

  • (617) 681-0818

Customer Service:

  • (617) 354-2101

Support:

  • (888) 428-7255

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Currently you can call only US numbers.

Headquarters Address:

GoToBus
19 Broadway
Arlington, Massachusetts 02474
United States

Fax:

617-354-2109

Other Info:

Suppliers: marketing@gotobus.com

Social Networks:

Summary of Gotobus Customer Service Calls

332 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
02:47 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Gotobus to Ask about:

Request for Information:

  • “To ask question”
  • “Tkt confirmation”
  • “Please can i pay cash when i come to bus station because i dont have a credit card because i dont stay in the US”

Payments and Charges:

  • “Payment issue”
  • “Was double charged for a ticket”
  • “My payment was taken off my card”

Product/ Service:

  • “Book tickets”
  • “Book a bus”

Activation/ Cancellation:

  • “Hurricane cancellation”
  • “Need to cancel order”

Refund:

  • “Refund”

Shipping and Delivery:

  • “I purchased a ticket to leave Raleigh north Carolina tonight and i didnt get the confirmation still it told me to fill out a verification form and i did sent a picture of my id and my card still nothing but it defenitly charged my card how can he get on t”
  • “Where is the bus that suppose to pick up 1:25am at 1200 west club blvd in durham nc?? Ive bn waiting since 12:30am”

Other:

  • “3 seats dover to nyc sat nov 25,2018. One way”
  • “Boarding”
  • “Wrong email address”

Gotobus Rating Stats

1.4 out of 5 stars
based on 100 reviews
See all 170 reviews reviews

Rating stats

  1. 71 reviews
  2. 21 reviews
  3. 6 reviews
  4. 0 reviews
  5. 2 reviews

Rating trend

About Gotobus

Top 5 Gotobus Products

Bus Ticket, Website, Air Conditioner Facility

Top 5 Dislikes about Gotobus

Worst bus ride, Unsanitary conditions, Did not send the tickets nor refund the money, Customer service, Worse

Gotobus reviews and complaints

Gotobus is ranked 110 out of 536 in Transport category

Payment Methods

VISA

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Gotobus Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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