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I bought roundtrip tickets to Albany from Nyc.. on the way there it was pouring and leaked through the roof.

I was drenched along with my belongings. My $200 straightener was ruined and all my belongings soaked. When I called to explain my issue, the guy HUNG UP ON ME and now when I call I receive no answer ! Then heading back I was forced to pay an extra $20 because I didn't print out my ticket and used my eticket.

On the website, they said $1!! It's smells like urine and cigarettes and the driver and attendant were extremely rude and lucky I didn't have time to get arrested

Review about: Bus Service.

Reason of review: Bad quality.

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