Things happen, we all get that. But if you buy a roundtrip ticket, get there 45 minutes before it's to board.
The Bus does not show; you wait for the next and it's overbooked, and you cannot get on. AND THERE IS NO RECOURSE. I called and called, got put on hold forever, and no one picked back up. NO REFUND.
This is A SERVICE YOU PURCHASE. If they do not hold up their end of the agreement, shouldn't you be able to get your money back? NOPE! Because they are scam artists.
Disgusting company. DO NOT USE THEM.
Product or Service Mentioned: Gotobus Bus Service.
Reason of review: Bad quality.