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Things happen, we all get that.But if you buy a roundtrip ticket, get there 45 minutes before it's to board.

The Bus does not show; you wait for the next and it's overbooked, and you cannot get on. AND THERE IS NO RECOURSE. I called and called, got put on hold forever, and no one picked back up. NO REFUND.

This is A SERVICE YOU PURCHASE. If they do not hold up their end of the agreement, shouldn't you be able to get your money back? NOPE! Because they are scam artists.

Disgusting company.DO NOT USE THEM.

Review about: Gotobus Bus Service.

Reason of review: Bad quality.


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Took a bus from nyc to Atl and we were on a 16 hr drive with no heat in the bus with my 2 small children..i need a refund this is unhuman and feet felt mumb and i wanted to cry ....from canal street we knew something was wrong with the bus .but was told as the bus drive it will get warmer ..poor condition...terrible service ....i want a full refund from the company for all 4 tickets i paid ...


Dear Traveler,

Thanks for your message.We are sorry for the inconvenience.

Please send us an email at support@ with your booking number, phone number and email.We will get back to you in a timely manner.


GotoBus Team

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