State: Massachusetts Clear all filters (3 of 162 reviews match)
filters
state:
city:
Show
product:
Show
my one vanilla card info was stolen and a ticket was purchased from this company. I have called 5 times and there is no way to get a customer service or live person on the phone. I have filed a fraudulent use with card company and will forward the info to the state...
Read more
1.0
#1045595
Reply to reviews

Worst company ever. They sold me a FAKE bus ticket, and refuse to acknowledge it or give me a refund. I only found out about my FAKE ticket the day before my trip. I had to get on a bus for that night with no warning or sympathy for what they had done. The idea of ever...
Read more
GotoBus
GotoBus

Dear Megan,We have sent you a private email. Please provide the information requested accordingly.We apologize for any misunderstanding.Best,Israel

GotoBus
GotoBus

Dear Customer,Please provide your order confirmation number for this reservation and I will follow up on this case. When dialing +1-888-428-7255 please select option 2 for cus...

1.0
I didn't like
  • Do not abide by their policies
  • Unsanitary conditions
  • Not safe
#986552
Reply to reviews
I am requested a refund from this company because the below bus from Norfolk,VA to NY broke down in New Jersey. The bus driver stopped the bus at a rest stop, got off the bus without explaining that their was an issue with the bus. After sitting on the freezing bus for...
Read more
GotoBus
GotoBus

Dear Customer,Thanks for your message. Please send us an email at support@gotobus.com with your booking information as well as email used for this reservation. Please note tha...

1.0
#950658
Reply to reviews