State: Massachusetts Clear all filters (3 of 170 reviews match)
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my one vanilla card info was stolen and a ticket was purchased from this company. I have called 5 times and there is no way to get a customer service or live person on the phone. I have filed a fraudulent use with card company and will forward the info to the state...
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Company wrote 0 public responses to the review from May 10, 2017.
1.0
#1045595
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Worst company ever. They sold me a FAKE bus ticket, and refuse to acknowledge it or give me a refund. I only found out about my FAKE ticket the day before my trip. I had to get on a bus for that night with no warning or sympathy for what they had done. The idea of ever...
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Company wrote 0 private or public responses to the review from Jan 06, 2017.
GotoBus
GotoBus

Dear Megan,We have sent you a private email. Please provide the information requested accordingly.We apologize for any misunderstanding.Best,Israel

GotoBus
GotoBus

Dear Customer,Please provide your order confirmation number for this reservation and I will follow up on this case. When dialing +1-888-428-7255 please select option 2 for cus...

1.0
I didn't like
  • Not safe
  • Unsanitary conditions
  • Do not abide by their policies
#986552
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I am requested a refund from this company because the below bus from Norfolk,VA to NY broke down in New Jersey. The bus driver stopped the bus at a rest stop, got off the bus without explaining that their was an issue with the bus. After sitting on the freezing bus for...
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Company wrote 0 public responses to the review from Nov 07, 2016.
GotoBus
GotoBus

Dear Customer,Thanks for your message. Please send us an email at support@gotobus.com with your booking information as well as email used for this reservation. Please note tha...

1.0
#950658
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Contact Gotobus

Mailing Address:
GoToBus
19 Broadway
Arlington, Massachusetts 02474
United States
Phone:
(617) 354-2101
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