State: New York Clear all filters (11 of 162 reviews match)
filters
state:
city:
Show
product:
Show
I was a sucker. I purchased a ticket from this company thinking a two hour trip how could they mess this up. They did. I brought the tickets on the 22nd of April my plans changed. I didn't want a refund just wanted to change days. They changed one day. So now I am...
Read more
#1268334
Reply to reviews
Show

GoToBus - No help at all need customer service representative

Trying to buy a ticket for Greenville North Carolina and every location that I call says that they're not going there so I can buy a ticket to get there just don't know where to go pay for my ticket at in cash
#1214714
Reply to reviews
Show

GoToBus - Stranded on the road now for over 4 hours now

We are literally sitting on a hot stinking bus that won't move for over 4 hours. I was just told it will be another 5 hours. Im traveling from NC to NYC. Do yourself a favor. Do not use this bus line. These people must be stopped.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1185335
Reply to reviews
Show

GoToBus - The worst experience ever

My bus was due to arrive at 11:45pm. It did not arrive until 2am. When I called them i kept getting apologies but no solutions. I was overly pissed to the highest level. I was not expecting much but damn. A 3 hr delay. Totally unprofessional. Please do yourself a favor. Never take this bus.
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1169146
Reply to reviews
Show

GoToBus - Do not use

Booked day of bus ride from Baltimore to NYC and no one ever showed up. They failed to inform all customer that bus was cancelled. We stood outside for 40 minutes until we were able to get in contact with someone to see that the bus was cancelled.
1.0
Details
Additional Fees
Billing Practices
Level of Comfort
Price Affordability
Staff
Value for money
Website
#1164928
Reply to reviews
I purchased tickets from Albany to New York a day prior to the departure date. The bus never showed. 10+ ppl were standing outside in the cold, no station or communication from the foxbus or GotoBus customer service. Tried over 20+ times to contact the repsresentives...
Read more
1.0
#1156043
Reply to reviews
Show

GoToBus - Bus over an hour late

Ewb66052 but to ny over an hour late in charlotte have caled both Georgia and new york number several times since 1050 with no answer which is completly unnaceotable. it is now past midnight and bus has yes arrived we have been waiting over two hours
1.6
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1138839
Reply to reviews
This bus is absolutely disgusting. Every time someone opened the door I had to cover my nose for a good 5 mins. I work as a plumber having to clean up people's *** for a living and I have never smelled anything this bad in my life. The one time I actually went IN to...
Read more
GotoBus
GotoBus

Dear Traveler,Thanks for your message. We are sorry for the bad experience you had while riding this bus company. We will investigate this incident and provide a solution acco...

1.0
#1100379
Reply to reviews
Comfort and schedule was good however the bus driver was rude. During a quick break, I was just standing right infront of the door then the driver went in and closed the door without saying anything, went off. But in the end, the bus got stopped by the other...
Read more
GotoBus
GotoBus

Thanks for your message. Please send us an email at support @ gotobus.com with your booking information so that we can follow up with the bus operator and our operation depart...

2.0
#1092024
Reply to reviews

Contact GoToBus

Mailing Address:
GoToBus
19 Broadway
Arlington, Massachusetts 02474
United States
Phone:
(617) 354-2101
More
Show

GoToBus - Service sucks

Got here 3 minutes after 5 because it's so much traffic at this time and the bus was already gone . They don't even have a curtousey 5 minute grace period . & they don't refund your money . *** rip off and the people who work here are rude
1.0
Details
Billing Practices
#1083689
Reply to reviews