Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Value for money

When you paid $40 tickets and later on changes to $50, they not only charges you the price difference but also processing fees, which is fine. However, when you paid $50 for the tickets, later changes to $40, they charges you processing fees again,and keep your over paid differences without telling you.

When you contact customer service, you have to wait for 45-75 minutes to get wrong answers.

The customer service is un-trained, they don't understand English, they show your chart with $8 penalty is taken from your account, but tell you that you have refunds in 3-5 business days. When you reach a manager, you have to spend another 25 minutes to review the situation with him/her, then the manager is unable to communicate with customer about their business terms/conditions. It's unfair business practice.

Wasting time to deal with them. A wise decision is to pay driver cash instead of middle man.

Product or Service Mentioned: Gotobus Bus Service.

Reason of review: Pricing issue.

Monetary Loss: $10.

Preferred solution: Full refund.

I didn't like: Unfair business practice, No refund overcharged price for reschedule bus.

  • Worst Bus Service
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