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Do you offer any coupons?

darina
#1593604

You can check our deals page to see the current promotions we are offering, and if you are looking to save some extra money, you may search our coupons: https://www.taketours.com/coupons/

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Is GotoBus a bus operator?

darina
#1593605

No. We are an online ticketing agency that provides marketing services to different bus/tour operators.

We do not operate any of the services listed on our website. For bus services, you will find the name of the service provider under “operator.” For tour services, your e-ticket will contain the full information, including phone number, of the operator.

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I have an account, but I forgot my password. What should I do?

darina
#1593606

You can use password self-retrieval: https://www.gotobus.com/cgi-bin/ce.cgi?a=forgot_password

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What will GotoBus.com do with my credit card number?

darina
#1593607

When you place an order through GotoBus.com, we send your credit card number to the merchant using a completely secure transmission method. GotoBus.com does not store your credit card information on our server unless you have specifically asked us to remember it for future purchases.

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How do I redeem my loyalty points?

darina
#1593608

Once you have accumulated enough points, simply log in to your account and select the product you wish to buy. Add the product to your shopping cart to see how many points are needed to purchase it.

If you have enough to purchase the product, select “yes” to pay by points.

You can not use points as a partial deduction. See “GotoBus Travel Bucks” Reward Program for more information.

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I received an AVS mismatch. What does this mean?

darina
#1593609

If you received an AVS mismatch, it means that the address provided at checkout did not match the billing address of the cardholder. If you had an error with your billing address, we did NOT charge your card.

An error like this stops the transaction. However, sometimes when a transaction fails, the bank has already received the request for funds. As a result, the bank holds the money for a few business days for security reasons (exactly how long depends on the bank). It will generally return to your account after two or three business days.

You may contact your bank to find out exactly how long the hold will last. See Also: My credit card was declined, but it still got charged!

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Why should I create an account?

darina
#1593610

There are several good reasons for you to create an account on GotoBus/TakeTours: Simplify the checkout process. Your information is automatically entered at checkout so your shopping experience becomes easier and faster.

You also have the option to store credit card information. Retrieve your tickets easily. Sometimes, you may accidentally enter an incorrect email address or just lose the confirmation email. If you log in before making the purchase, you can retrieve the tickets from your account at any time.

Add money to your account. To avoid credit card charge fees, you can add money to your account from your checking account. At checkout, you simply apply the funds from your account to your purchase. This is also a great way for parents to pay for college students to come home for breaks!

View your past purchases. You can easily view your purchase history and re-print receipts. Qualify for promotions.

As an account holder you are eligible for special promotions throughout the year. Notifications about these promotions will be sent via email and are offered to account holders only.

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Can I book my ticket over the telephone?

darina
#1593611

For bus services, we only accept online booking. For tour services, you may book your tickets over the phone. However, we encourage you to create an account and book directly online so that you can manage your account and receive benefits from our loyalty program.

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Do you accommodate passengers with disabilities or who have other special needs?

darina
#1593612

Customers that require assistance at the time of travel should contact the bus operator at least 48 hours in advance to ensure the proper arrangements are made. However, there’s no guarantee that special assistance needs will be met. You should refer to your e-ticket for operator contact information.

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Why is PayPal not an available checkout option?

darina
#1593613

The PayPal payment option is not available at checkout when:

1. The bus ticket rate is priced dynamically.

2. The purchase is within 48 hours of departure.

3. The remaining inventory is less than 6.

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What should I do if I miss my bus?

darina
#1593572

If you miss your bus, you will need to purchase a new ticket for the same route. The expired ticket is invalid and could not be refunded.

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Can I change my email address after booking?

darina
#1593573

Yes. Contact email can be changed.

You can send us a request and our customer service representative will change for you. Or if you only need to resend E-Ticket (same email as you put), you can self redeliver your E-Ticket online.

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Can I change passengers name after booking?

darina
#1593574

Yes. Passenger’s name can be changed.

You can send us a request and new E-Ticket will be sent back to you after the change is done. If in a emergency, please LiveChat online or give us a call.

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Do you accept pre-paid credit cards or gift card?

darina
#1593576

Yes. However, you have to register the card first under your name to be able to make an online purchase. You can use the URL on the back of the card to find directions for the registration process.

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My credit card was declined, but it still got charged!

darina
#1593577

If the transaction has been denied for any reason, your credit card or debit card will not be charged by GotoBus/TakeTours. However, your bank (not our bank or our credit card processor) may have set funds aside during the authorization request.

Banks will release these funds between three and 30 business days after the transaction or upon use of your credit card or debit card. We offer our sincerest apologies for this inconvenience, but there is absolutely nothing Gotobus can do to prevent it.

Customers who feel their funds are being held too long should contact the bank that issued their card. This phone number is generally located on the back of the card.

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Is GotoBus online payment method secure?

darina
#1593578

Yes. All transactions are done through IvyMedia, an IT specialist dedicated to e-payment service for more than 10 years.

Secure Sockets Layer (SSL): All requests related to credit card information and passwords (both login and execution passwords) on the website are transmitted and protected under SSL. The transmission is encrypted by Equifax. All information is transferred securely between your computer and the server; it cannot be intercepted by third parties. Credit Card Numbers: We do NOT store customers’ credit card numbers in our server.

As standard protocol, credit card numbers for pending transactions may be temporarily saved for no more than 7 days.

Passwords: Our security system is further guarded by two separate passwords, login and execution, for TakeTours registered users. Users should never share their ID/password with another person.

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How do I shop on GotoBus?

darina
#1593579

Shopping online at GotoBus is easy. Browse through the categories that interest you or use the search box to go directly to a list of specific products.

Once you find what you want, click the “Add to Cart” button.

This places your selected item into the shopping cart while you continue to browse. We will store all of your pending purchases, arranged by merchant, which you can access by clicking on the Shopping Cart link located in the top menu bar.

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Why was my card rejected?

darina
#1593580

There are many potential reasons why your card was declined. It could be caused by entering the wrong card number or expiration date, or if you have insufficient credit or a daily transaction limit.

You may have entered the billing information incorrectly, causing an AVS mismatch. In this case, you may need to contact your bank or card issuer to verify the information you are entering.

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How do I know my order is complete?

darina
#1593581

Your order is complete after clicking the Finish button. You will then see a message that says, “Your order is complete.

Do not submit duplicate orders.

A confirmation message will be emailed to you.” Our system generates at least one e-mail message to your inbox for every order placed. You can also check to see whether you have any recent orders by clicking E-ticket Self Retrieval.

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How do I use an international credit card?

darina
#1593569

Our credit card merchant accepts most international credit cards as long as the billing address entered matches the address on your bank record. If one of the required fields does not apply to your address, enter NA. If your country does not use zip codes, enter 00000.

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