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When you paid $40 tickets and later on changes to $50, they not only charges you the price difference but also processing fees, which is fine. However, when you paid $50 for the tickets, later changes to $40, they charges you processing fees again,and keep your over...
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Company wrote 0 private or public responses to the review from Nov 19.
1.0
I didn't like
  • Unfair business practice
  • No refund overcharged price for reschedule bus
#1403910
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I usually take Grayhound but I had to get to NJ quick for a funeral. I paid 180.00 for round trip tickets for me and my son so everything was ok coming but going back I got there they sold my two seats to other people then when I asked them to put me on the next bus...
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Company wrote 0 private or public responses to the review from Nov 26.
1.5
#1407964
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Gotobus - LionVA Bus

A horrible bus company. The bus ride from VA to NY smelled awful the whole ride. The customer service at the front desk and on the phone is rude and won't acknowledge the fact they made a mistake. They wont even listen to the customer and try find a common ground. They say "not our fault that's all"
Company wrote 0 private or public responses to the review from Nov 24.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1407200
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you just STOLE $80 from me - DO YOU ANSWER YOUR PHONE???you just STOLE $80 from me - DO YOU ANSWER YOUR PHONE???you just STOLE $80 from me - DO YOU ANSWER YOUR PHONE???you just STOLE $80 from me - DO YOU ANSWER YOUR PHONE???you just STOLE $80 from me - DO YOU ANSWER...
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Company wrote 0 private or public responses to the review from Sep 14.
#1355856
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Gotobus - Un incubo!

Il bus era sporco, con sedili rotti e con scarsa areazione. Tratta Wilmington/New York da paura. Mia figlia di 12 anni è rimasta sotto shock. Per il ritorno abbiamo prenotato altra compagna perdendo soldi Dead Dead Facepalm
Company wrote 0 private or public responses to the review from Nov 05.
1.2
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Price Affordability
Product or Service Quality
Staff
Value for money
#1394588
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Other Company - My fiance send money to me on Friday last week and until now i have not receive any alert i want to know what is the problem

Other Company - My fiance send money to me on Friday last week and until now i have not receive any alert i want to know what is the problem
Other Company - My fiance send money to me on Friday last week and until now i have not receive any alert i want to know what is the problem
Other Company - My fiance send money to me on Friday last week and until now i have not receive any alert i want to know what is the problem
Other Company - My fiance send money to me on Friday last week and until now i have not receive any alert i want to know what is the problem
Other Company - My fiance send money to me on Friday last week and until now i have not receive any alert i want to know what is the problem
I have not receive any alert and it is causing problem in our personal life
#1420502
Gotobus - Customer Service
I just purchased the bus ticket via GoToBus today. The departure time of the bus is 6 pm tomorrow. Based on their policy, customers are allowed to reschedule their tickets prior to 24 hours of departure time. I was trying to self-reschedule the ticket prior of 24 hours...
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Company wrote 0 private or public responses to the review from Aug 21.
1.0
I didn't like
  • Additional charge for their online system errors
#1335359
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Bus broke down on 9/9/18 in Raleigh NC was sitting on the side of a busy highway with several other passengers with no help u.ntil a officer came an help us of getting off the highway the driver didn't act like he was concern I had to pay another $40 dollars to get...
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Company wrote 0 private or public responses to the review from Sep 22.
1.2
#1362887
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Gotobus - Ticket Issues

Purchased a ticket and said i need to verify
Customer made 5 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 16.
#1382921
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Contact Gotobus

Mailing Address:
GoToBus
19 Broadway
Arlington, Massachusetts 02474
United States
Phone:
(617) 354-2101
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Gotobus - Customer Service
I just booked the bus ticket today. My departure time is 6 pm tomorrow. I was trying to self-reschedule my ticket online prior to 24 hours of departure time. The website got some problem and not allowed me to reschedule. Then, I called the customer service several...
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Company wrote 0 private or public responses to the review from Aug 21.
#1335346
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