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GoToBus - Missed my bus

Missed my bus this morning
#1154380
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GoToBus - No problems

No problems with customer service. On time to destination
3.5
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#1144264
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GoToBus - No help

I need to speak to some one as soon as possiable
#1140569
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GoToBus - Bus over an hour late

Ewb66052 but to ny over an hour late in charlotte have caled both Georgia and new york number several times since 1050 with no answer which is completly unnaceotable. it is now past midnight and bus has yes arrived we have been waiting over two hours
1.6
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#1138839
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GoToBus - This company is a scam

Purchased round trip tickets to and from Va and Ny. Ticket said bus departs at 12:30am but really left at 12:00am. Learned about it leaving from other passengers who were left behind. Paid extra money to get on the panda bus and it was a horrific experience for real. Never the *** again.
1.0
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#1136666
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Things happen, we all get that. But if you buy a roundtrip ticket, get there 45 minutes before it's to board. The Bus does not show; you wait for the next and it's overbooked, and you cannot get on. AND THERE IS NO RECOURSE. I called and called, got put on hold...
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Anonymous
Edna Joseph

Took a bus from nyc to Atl and we were on a 16 hr drive with no heat in the bus with my 2 small children..i need a refund this is unhuman and cruel...my feet felt mumb and i w...

GotoBus
GotoBus

Dear Traveler,Thanks for your message. We are sorry for the inconvenience. Please send us an email at support@ gotobus.com with your booking number, phone number and email. We...

#1136498
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I paid $20 to go back to NY, and got there 10 minutes before the bus was supposed to leave. They said that the e-ticket I bought was invalid, even though it says on the e-ticket that it was paid for and valid. I had to pay another $20 in order to get on the bus even...
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Anonymous
Maya

The worset service one could get in the whole world! The driver was so angry and he drive so so so fast and goes left and right in very dengerous way! He like was out of his m...

GotoBus
GotoBus

Dear Traveler,Thanks for your message. We are sorry for inconvenience. Please note that in order to protect your personal information. Some transactions may need to be verifie...

1.0
#1134056
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I try contacting GoToBus.com about billing w/ no luck.

Everytime I attempt to contact gotobus.com by phone or via-web after choosing the payment/ billing option I am disconnected. Tickets purchased are stated as non-refundable. Rescheduling is allowed, but it was not clarified there was a time span to do so. So, accidently I purchased 2 tickets the same day for the exact same trip. They refuse to refund nor use for my returning trip.
3.4
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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Number of Destinations
Price Affordability
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Quality of Food
Staff
Value for money
Website
#1106192
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This bus is absolutely disgusting. Every time someone opened the door I had to cover my nose for a good 5 mins. I work as a plumber having to clean up people's *** for a living and I have never smelled anything this bad in my life. The one time I actually went IN to...
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GotoBus
GotoBus

Dear Traveler,Thanks for your message. We are sorry for the bad experience you had while riding this bus company. We will investigate this incident and provide a solution acco...

1.0
#1100379
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I rode a Washington Deluxe bus departing 11am 202 36th St., NYC to DC, Sept 11, 2017. The woman who checked our tickets barked at me angrily when she saw me seated in the front aisle seat behind the driver,"Why do you want to sit here when there are so many seats in...
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GotoBus
GotoBus

Dear Student,Please note that we, GotoBus are not the bus operators of this service. However, we do provide customer support service by phone or live chat if you need to resch...

#1099461
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