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Gotobus - Customer Service
I just booked the bus ticket today. My departure time is 6 pm tomorrow. I was trying to self-reschedule my ticket online prior to 24 hours of departure time. The website got some problem and not allowed me to reschedule. Then, I called the customer service several...
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#1335346
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Gotobus - DO NOT TAKE THIS BUS. THEY ARE CROOKS.

Spend the extra and go through someone else. This bus is horrible and so are the people running the business. And honestly don't believe they are a real company.
1.0
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1334033
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i caught my mistake in 13 mins and tried to make a change and they claimed it was nothing that could be done. despite going back on the site and seeing the same bus service for the day in question avail and the same price, worst exp in my year. even though i made the...
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#1326848
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This was the worst experience Ive ever had with a go-to bus service. On the website itenary it is specifically written that the bus will reach JFK at 11.30. My flight was at 2.30 so I thought it would be perfect timing. By the time I reached The Bronx it was around...
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1.0
I didn't like
  • Service and very rude shuttle owner
  • Worst bus ride
#1324891
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I booked a ticket to New York from Columbus OH last week, and the bus was too old and toilet door was broken. The door was opening by itself and the smell of poop and *** was all the time. Also, on my way back to Columbus, the bus was ok but the Chinese driver was...
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1.1
#1320957
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Gotobus - Appalled

I just tried to book and received an alert regarding payment and was instructed to call the number provided. The young lady was quite rude told me to submit requested info when I informed her I had done so she told proceeded to tell me it was my fault canceled my reservation and hung up on me. Wow.
1.0
Details
Additional Fees
Billing Practices
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1320819
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I can write a horror book!!! Due the the high airfares I decided th check if Service & clealiness has improved. Not surprisingly the reviews answered my question!!in the beginning when the RT was $40 I was thrilled, the trip was pleasant except for the snorring,...
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Anonymous
Anonymous

You did write a horror book. Introduction, characters, plot, problem, resolution, summary. That was sufficiently well written that I read the entire post ( ! ) Sounds like a r...

#1320677
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There was no WIFI on the bus I booked 2 tickets from NYC to ATLANTA from the 6th to the 6th we spent 16 hours !!! only the plug to charge was working only when we were on the way for ATLANTA for the return NO WIFI again plus !! most of the plug was too big to plug in...
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Anonymous
Anonymous

So what ? Can't you forget your stupid devices for one lousy bus trip ? Good thing you didn't grow up when I did ; there were no such things. You read a book, or had a convers...

#1312471
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If you are going to buy the ticket online and you have more than one passenger, remember DO NOT CHECK OUT TOGETHER. Otherwise, you'll get charged more for every additional passenger. If the price is $10 per person, and you choose 4 passengers at the check out. The...
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2.1
I didn't like
  • Additional charges for more than 2 passengers
  • No warning for extra charge if check-out more than 1 passenger
#1305442
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I bought a one way bus tickets from Union Station LA to Las Vegas for $25. I waited the bus from 20minutes before at the pick up location. I even got in the bus at on time, though the bus driver Angrywithdrew me from the bus and said that they do not have capacity...
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1.0
#1293978
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