I paid $20 to go back to NY, and got there 10 minutes before the bus was supposed to leave. They said that the e-ticket I bought was invalid, even though it says on the e-ticket that it was paid for and valid.
I had to pay another $20 in order to get on the bus even though it says on the website that everything was perfectly fine.
They refuse to refund my money, and that's not right to do to someone who travels a lot with this company. My advice to anyone looking to book a ride with this company is: TO FIND A DIFFERENT COMPANY TO BOOK A BUS RIDE ON!!!
Product or Service Mentioned: Gotobus Bus Service.
Reason of review: Poor customer service.